Serpridge Terms of Service
Effective Date: November 26th, 2023
1. Acceptance of Terms
These Terms of Service ("Terms") govern your use of the Serpridge platform and services ("Service") operated by Serpridge LLC, a Delaware limited liability company ("Serpridge," "we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
2. Description of Service
Serpridge provides a web-based platform that enhances Google Search Console and Bing Webmaster Tools data analysis, offering advanced analytics, reporting, and collaboration tools for SEO professionals, agencies, and businesses.
3. Account Registration and Security
3.1 Account Creation
You must provide accurate, current, and complete information during registration and keep your account information updated.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3 Account Responsibility
You must notify us immediately of any unauthorized use of your account.
4. Permitted Use and License
4.1 Service License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your legitimate business purposes, including:
- Analyzing search console and webmaster data for websites you own or manage
- Creating and sharing reports with clients, team members, and stakeholders
- Using client portals and embedded reporting features as intended
- Collaborating with authorized team members on SEO projects
4.2 Commercial Use
You may use the Service for commercial purposes, including providing SEO services to clients and sharing reports generated through the platform.
5. Prohibited Uses
You may not use the Service to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Reverse engineer, decompile, or attempt to extract source code
- Resell, redistribute, or create derivative works from the Service
- Access data you are not authorized to view
- Circumvent usage limits, security measures, or access controls
- Interfere with or disrupt the Service or servers
- Use the Service to transmit malicious code or spam
- Impersonate others or provide false information
6. User Data and Content
6.1 Your Data
You retain ownership of all data you input into or generate through the Service ("User Data").
6.2 Data Processing
We process your Google Search Console, Bing Webmaster Tools, and other connected data solely to provide the Service. We do not claim ownership of this data.
6.3 Data Security
We implement reasonable security measures to protect your data, but cannot guarantee absolute security.
6.4 Backup Responsibility
You are responsible for maintaining independent backups of any critical data.
7. Privacy and Third-Party Services
7.1 Privacy Policy
Our Privacy Policy explains how we collect, use, and protect your information and is incorporated into these Terms.
7.2 Third-Party Integrations
The Service integrates with third-party services (such as Google Search Console and Bing Webmaster Tools). Your use of these integrations is subject to their respective terms and privacy policies.
8. Subscription and Billing
8.1 Subscription Plans
We offer various subscription plans with different features and usage limits.
8.2 Billing
Subscription fees are billed in advance on a recurring basis (monthly or annually) based on your selected plan.
8.3 Auto-Renewal
Subscriptions automatically renew unless cancelled before the next billing cycle.
8.4 Payment
You must provide valid payment information and authorize us to charge applicable fees.
8.5 Price Changes
We may change subscription prices with 30 days' notice to existing subscribers.
8.6 Taxes
You are responsible for any applicable taxes.
9. Cancellation and Refunds
9.1 Cancellation
You may cancel your subscription at any time through your account settings or by contacting support.
9.2 Refund Policy
We offer a 30-day money-back guarantee from your initial purchase date. Contact support@serpridge.com for refund requests.
9.3 No Partial Refunds
Except for the 30-day guarantee, we do not provide refunds for partial subscription periods.
10. Account Termination
10.1 Termination by You
You may terminate your account at any time by cancelling your subscription.
10.2 Termination by Us
We may suspend or terminate your account if you:
- Violate these Terms
- Fail to pay applicable fees
- Use the Service in a manner that could harm our business or other users
- Provide false information during registration
10.3 Effect of Termination
Upon termination, your access to the Service will cease, and we may delete your account and data as described in Section 6.4.
11. Intellectual Property
11.1 Service Ownership
Serpridge retains all rights to the Service, including software, features, and technology.
11.2 Trademarks
Serpridge trademarks and logos are our property and may not be used without permission.
11.3 User Feedback
Any feedback or suggestions you provide may be used by us without restriction or compensation.
12. Disclaimers and Warranties
12.1 Service Availability
We strive to maintain high service availability but do not guarantee uninterrupted access.
12.2 Data Accuracy
While we work to provide accurate data analysis, we cannot guarantee the accuracy or completeness of third-party data sources, including Google Search Console and Bing Webmaster Tools.
12.3 No Warranties
The Service is provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
13. Limitation of Liability
13.1 Liability Limits
To the maximum extent permitted by law, Serpridge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.
13.2 Maximum Liability
Our total liability for any claims shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
13.3 Third-Party Services
We are not responsible for any issues arising from third-party services or integrations, including Google Search Console and Bing Webmaster Tools.
14. Indemnification
You agree to indemnify and hold harmless Serpridge from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of others.
15. Force Majeure
We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, government actions, or technical failures of third-party services.
16. Modifications to Terms
16.1 Updates
We may modify these Terms at any time by posting the updated version on our website.
16.2 Notice
For material changes, we will provide notice through the Service or via email.
16.3 Continued Use
Your continued use of the Service after changes constitutes acceptance of the new Terms.
17. Governing Law and Disputes
17.1 Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
17.2 Jurisdiction
Any disputes shall be resolved in the state or federal courts located in Delaware.
17.3 Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class action lawsuits.
18. Miscellaneous
18.1 Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Serpridge.
18.2 Severability
If any provision is found unenforceable, the remainder of these Terms will remain in effect.
18.3 Assignment
You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.
18.4 Contact Information
For questions about these Terms, contact us at support@serpridge.com.
Mailing Address: Serpridge LLC, 1111B S Governors Ave STE 26265, Dover, DE 19904, United States